You can return lashes that are unused, unopened and in their original sealed packaging.

For health protection and hygiene reasons, we can’t accept change-of-mind returns if the packaging has been opened or unsealed. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

You have 14 days from the date you receive your order to tell us that you wish to cancel it. You do not need to give a reason.

After notifying us, you have a further 14 days to return the items. They must be unused, unopened and in their original sealed packaging. You’ll be responsible for the return shipping costs.

We’ll refund the price paid and the cost of our standard delivery option. If you chose a more expensive delivery service, the additional delivery cost will not be refunded.

Get in touch via our contact form with your order number and a clear statement that you wish to cancel or return your order. We’ll then send you the return instructions.

Please keep proof of postage. We’ll issue any refund due to your original payment method within 14 days of receiving the returned items, or within 14 days of receiving evidence that you have sent them back, whichever is earlier.

If your order is faulty, damaged, incorrect or not as described, please get in touch as soon as possible with your order number and, where possible, clear photos of the issue.

We’ll arrange an appropriate replacement, refund or other remedy and will cover reasonable return postage costs where the item is faulty, damaged, incorrect or not as described. Nothing in this policy affects your statutory rights.